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Resume & projects

Jordan Weber

Client service desk technician

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March 2022 - Present

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Oct. 2021 - Mar. 2022

Client Service Desk Technician

The TNS Group

  • Provided support for network and server infrastructure, laptops, desktops, mobile devices, printers, phones, network-connected devices, and peripherals.
  • Performed system analysis and troubleshooting functions as they related to the LAN/WAN/WLAN infrastructure.
  • Installed and maintained communication connections between workstations, printers, etc.
  • Completed all activities within security policies and practices to ensure the safety and privacy of data, its clients, and its resources.
  • Provided advanced support and troubleshooting of all desktop hardware, software and applications, including Microsoft 365 productivity applications, network and VPN access/multifactor authentication, web and desktop versions of Outlook, antivirus/antimalware software.
  • Ensured the support SLA was met on all assigned Support tickets.
  • Worked with software vendors to troubleshoot issues with LOB software.
  • Resolved client requests promptly and effectively.
  • Documented all work in ConnectWise and completed it on time, accurately, and in detail.
  • Assisted the project engineering team with specific projects.
  • Contributed ideas to address client IT needs strategically.
  • Completed escalations work and various projects as assigned by the Team Lead.


uBreakiFix by Asurion

  • Diagnoses, troubleshoots, and repairs devices
  • Provides recommendations for problem resolution
  • Provides repair and replacement estimates to customers
  • Ensures that all repairs meet or exceed quality standards
  • Greets customers in a friendly manner and maintains a positive work environment
  • Ensures that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Oct. 2020 - Oct. 2021

advanced repair agent

Geek Squad

  • Provides quick and accurate processing for all customer transactions including Checkout, Customer Service, and Store Pickup.
  • Creates strong relationships with customers and becomes a trusted advisor in assisting them in making technology more functional in their lives.
  • Works with the team to ensure customers' needs are met and that no customer is left unserved.
  • Utilizes all relevant tools to strive for profitable growth and exceed department and individual goals.

Sep. 2018 - Sep. 2019


2007 - 2011

General merchandise team leader


High School diploma

Shepherd Hill Regional High School

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Home Lab

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Let's connect

Jordan Weber

(774) 274-1184

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